The Bespoke Process
The standard bespoke process takes approximately 30–45 working days
STEP 01
Inquiry & Consultation
Once you submit a request through the BCAG website, we will contact you as soon as possible to schedule a consultation. A bespoke consultation generally takes about 1–2 hours, though some have run past 4 hours—and one took three sessions totaling 16 hours.
STEP 02
Agreement & Design
After confirming your needs and budget and completing the consultation, we propose a design timeline. Design work begins once the contract is signed and the deposit received.
STEP 03
Design Approval, Quote & Production
The design process takes about two weeks. Once the design is complete and the production cost confirmed, the piece moves into production. Depending on the craftsmanship each design requires, BCAG bespoke pieces are made locally in Taiwan or at BCAG's workshops in Hong Kong, Seoul, or Milan.
STEP 04
Delivery, Warranty & Service
Depending on the complexity of the piece, production generally takes about 20–30 working days. If you need it sooner for a special reason, just let us know during the consultation. Every piece includes two complimentary cleanings and polishings within five years; after that, BCAG continues to offer paid maintenance and support for the long term.